Privacy Policy

Policy Version Number: ZL01

About Data Collection, Cookies, and Your Choices

Throughout this Privacy Policy, the terms “this site” or “the site” refer to this website. By continuing to use this site via a mobile device or web browser, you acknowledge and agree to the terms outlined in this Privacy Policy.

Data Controller

The data controller of this website is Troy Ship Management Ltd, holder of Malta‑based registered VAT number MT17762728 and registered address at 8, Triq is-Salib Tal-Marsa, Marsa, MRS1544, Malta.

Scope of This Privacy Policy

This Privacy Policy applies to all information collected through this site. It does not apply to information collected by other software, mobile applications, or websites linked from this site. You should review the privacy statements of any external services you choose to navigate to so that you understand how they collect, use, process, and share your information.

Collection of Submitted Information

When you submit a form (e.g., contact form or booking request) on this site, we collect technical and personal data including:

• Date and time of submission
• Page URL from which the form was submitted
• IP address
• User agent string (browser and device details)
• Referrer URL

This information helps us identify spam, improve security, enhance site performance, and fulfil legal obligations.

We also collect information you provide directly, such as your name, surname, email address, phone number, physical address, and any other details you choose to submit.

Automatic Collection of Information

• Statistical Information: Number of visitors, page views, most visited pages, bandwidth usage, geographic traffic sources, browser types, operating systems, and referring websites.
• Access and Error Logs: Logs used for security and troubleshooting. These may include IP addresses unless masked by privacy tools. Logs are retained for up to 30 days and deleted automatically thereafter.

Use of Collected Information

• Improve website performance and user experience
• Provide the service you requested
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Respond to comments, questions, and support requests
• Detect, investigate, and prevent fraudulent or illegal activities
• Comply with legal obligations, resolve disputes, and enforce our Terms of Use

Sharing of Information

• With partners, service providers, or subcontractors who assist in operating the website or fulfilling requests
• During negotiations or execution of a merger, sale of assets, financing, or acquisition
• In response to lawful requests required by legislation, regulation, or legal process

Security of Your Personal Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no physical or electronic security system is completely impenetrable, and we cannot guarantee absolute security.

Type of Cookies We Use

Cookies are small files placed on your device when accessing this site. Cookie names may vary depending on your browser or device, but their functions remain consistent with the descriptions below.

Cookies may be Persistent (stored until they expire or are deleted) or Session‑based (deleted when you close your browser).

Necessary / Essential Cookies

Caching Cookie

• Type: Persistent
• Purpose: Stores caching and performance preferences.
• Why it’s Essential: Ensures consistent performance and faster load times.

Security Cookie

• Type: Session
• Purpose: Supports essential security functions such as session validation and protection against unauthorized access.
• Why it’s Essential: Helps maintain the integrity and security of user sessions.

Optional Cookies

This website does not use optional first‑party cookies.

3rd Party Technology: Embedded Content, Tools, or Modules

Pages on this website may include embedded content from other websites. Embedded content behaves as if the visitor had accessed the third‑party website directly.

Google Maps

This site includes an embedded Google Maps component to display location information. When the map is displayed, Google may set its own cookies for functionality and service delivery. These cookies are controlled by Google and are not used by this site for analytics, advertising, or tracking. Visitors are encouraged to review Google’s own privacy and cookie policies for more information.

Your Choices

• Erasing Account Information: If you wish to delete your account or account history, please contact us. Some information may be retained as required by law or for legitimate business purposes.
• Erasing Submitted Information: If you wish to delete information you have submitted through this site, please contact us.
• Erasing Cookies: You may disable cookies in your browser settings and delete any cookies stored by this site. Disabling cookies may affect site functionality.

Changes to This Privacy Policy

We may modify or amend this Privacy Policy at any time by posting the updated version here. All changes take effect upon posting. Each time you use this site, the current version of the Privacy Policy will apply.

Contact Information

If you have questions or believe we have not adhered to this policy, please contact us using the contact options available on this website.